Browse Products: Explore our collection and choose the products you like. For items available in different sizes, please check the size chart before making your selection.

Add to Cart: After selecting your desired product, click on the “Add to Cart” button.

Review Your Cart: Click the cart icon at the top right corner to check the items you have added. From there, you can either continue shopping or proceed to checkout.

Login or Register: Sign in to your existing account, or create a new account if you are shopping with us for the first time.

Place Your Order: Enter or confirm your shipping address, select your preferred payment method, and click on “Place Order” to complete your purchase.

Enjoy Shopping: That’s it! Your order will be placed successfully, and you can enjoy a smooth shopping experience.

Once your order is successfully placed, you will receive a confirmation via email as well as a WhatsApp message containing all the important details, including your order ID. After your order has been shipped, our delivery partner will send you another update to keep you informed about the delivery status. From there, you can simply relax and look forward to receiving your product(s)!

We work with reliable courier partners to deliver your order safely right to your doorstep within 5–12 business days, depending on your location. Each package is carefully packed and securely sealed to ensure your products reach you in excellent condition.

Please verify your bank account to check whether the payment has been deducted. If your transaction was unsuccessful, the deducted amount is usually refunded automatically by your bank within 10 business days. If you need any further help or face any issues, you can reach out to us at axeriosgenzprints@gmail.com or contact our support team—we’re always here to assist you!

You can easily check your order status by logging into your account using the icon next to the cart at the top right corner. After logging in, navigate to the “Orders” section to view your current order status as well as your order history. Once your order is placed, you will receive a confirmation via email and WhatsApp with all the order details, followed by another notification when your order is shipped. If there are any delays or issues, we will keep you informed with updated delivery timelines. For urgent concerns or assistance, feel free to contact us at Axeriosgenzprints@gmail.com —we’re here to help!

Yes, shopping online with us is completely safe. All transactions made through credit cards, debit cards, and net banking are processed via secure and encrypted payment gateways, ensuring that your personal and financial information remains fully protected.

If you are unable to see the Cash on Delivery (COD) option on the payment page, it is likely because this service is not available for your selected pincode. In such cases, you can choose alternative payment methods like Debit Card, Credit Card, or Net Banking. You may also consider placing your order using a different delivery address where COD service is supported.

No, there are absolutely no hidden or extra charges on our products. The price you see on the website is the final amount you pay, ensuring complete transparency and a hassle-free shopping experience.

If your payment fails, we recommend trying again after checking a few details.

Make sure your account information, billing address, and net banking credentials are entered correctly, and ensure that you have a stable internet connection during the transaction.

In case your account has been debited despite the failure, the amount is generally refunded by your bank within 10 business days. If you need any further assistance, you can contact us at Axeriosgenzprints@gmail.com—we’re here to help!

The product value (excluding shipping charges) will be credited to your Axerios Wallet after the return is approved and inspected.

We accept returns within 10 days of delivery for non-sale items, provided the product is unused, unwashed, and in its original condition with tags and packaging.

Exchanges are accepted within 10 days of delivery (for non-sale items).

If the new item costs more → Pay the difference

If it costs less → Balance is credited to your wallet

• Contact our support team via email
  
• Share order details and issue
  
• Request is reviewed within 24–48 hours
  
• Reverse pickup is arranged (if applicable)
  
• After inspection, refund/exchange is processed
  

Yes, for hygiene reasons, the following items are not eligible:

• Shorts
  
• Crop Tops, Tank Tops, Baby Tees
  
• Gym T-Shirts

Simply email us at axeriosgenzprints@gmail.com with:

• Order ID
  
• Issue details
  
• Photos and unboxing video (required)
  

You can return items separately or together, depending on your convenience. Each request will be processed individually.

• Approval: 24–48 hours
  
• Pickup & inspection: 3–5 working days
  
• Wallet credit: After successful inspection
  

No. Items bought during sales or flash promotions are not eligible for return or exchange.

Contact us within 24 hours of delivery

Share unboxing video + clear photos (unedited)

Our team will resolve the issue quickly

Currently, Axerios operates online only, so returns/exchanges are handled through our support team.

You can request a return or exchange within 10 days from delivery.

Our support team will keep you updated via email or phone. You can also reach out anytime for updates.

Yes, you can cancel your request before the product is picked up by informing our support team.

Returns are not accepted for sale items, so refunds are not applicable in such cases.

• Check your Axerios Wallet first
  
• If not received, contact us with your order details
  
• Our team will assist you promptly